Home Office is changing the way in which (customers who applied from outside UK) could notify the Home Office of an issue or problem with a Biometric Residence Permit (BRP). This includes those who:

• have been unable to collect their permit within 10 working days of arriving in the United Kingdom;
• need someone to either collect their BRP on their behalf or accompany them to collect their BRP – because they are have a serious illness or disability, or they are under 18 and cannot collect their permit at the same time as their parent or legal guardian collects their own permit;
• have lost their permit or it has been stolen; or
• identify a mistake on their permit.

The following in-boxes, previously used for reporting an issue with a BRP, will close on 30 January 2016.

• BRPCollection@homeoffice.gsi.gov.uk
• RACollection@homeoffice.gsi.gov.uk
• 3PCollection@homeoffice.gsi.gov.uk
• BRPError@homeoffice.gsi.gov.uk
• BRPLost@homeoffice.gsi.gov.uk

E-mails received on or after 30 January will be advised to use the on-line service to report issues or problems.